Months have passed and it sure helps having a modified mortgage — but what about our 2nd? I’ve been told at least a half dozen times by Bank of America that it would automatically be modified sometime in the future. Time passes and all we hear is their on-hold music while we get transferred from one department to another, and back.
Today however, someone at (un)Bank of America admitted the truth (after 7 transfers, 1 hangup, 1 person who said it was automatic (and 5 others who didn’t know anything)) — it’s not automatic, you have to do the entire process all over again from scratch. Even though you’ve faxed and fedex’d them the details in triplicate (twice) and they managed to modify your 1st, they need it all again. That’s corporate efficiency for you. Of course, we’ve been paying our 2nd, so I guess it’s our fault for paying on time. Today we stop paying (again) and begin the process anew.
Here’s to another 6 months of modification hell… *Cheers*
P.S. If you want to reach someone at BoA about your mortgage, call 866 422 5871. It will skip all automated systems and get you right to a real (although probably unhelpful) person.
P.P.S. If you want to start your 1st or 2nd loan mod, call 800 669 6607 and ask for the Default Prevention Department. They may or may not talk to you unless you are more than 60 days past due on your payments.